Error details are most useful when they capture the exact failing request rather than a general description such as “the site is down.”
Record these details
- Exact URL and whether HTTP or HTTPS was used.
- Exact status code or message, including any request or reference ID.
- Date and time with timezone.
- Whether the problem occurs while logged in, logged out, or both.
- Browser/device and whether a private window behaves differently.
- Recent changes immediately before the symptom began.
- Relevant entries from cPanel Metrics → Errors, application logs, or WordPress debug logging.
Do not publish passwords, API tokens, private keys, database credentials, or session cookies in notes or screenshots. Redact secrets before saving diagnostic information.
