Troubleshooting a Domain That Opens the Wrong Website Print

  • dns, document-root, domains, troubleshooting
  • 0

A domain can reach the correct server but still show the wrong website. This is often a document-root or domain-configuration issue rather than a DNS issue.

  1. Confirm the domain resolves to the intended server.
  2. Open cPanel → Domains → Domains.
  3. Check the domain's Document Root.
  4. Confirm the expected website files exist in that directory.
  5. Check whether the domain was intentionally created with Share document root, which makes it serve the same content as another domain.
  6. Review any redirects shown for the domain.

Changing DNS to another IP will not fix a domain that is already reaching the correct server but mapped to the wrong local content.


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